EXCHANGE & RETURNS
We are responsible for what we sell. If you are not completely satisfied with your purchase, we offer a free and easy No Questions Asked Exchange Policy *
- Exchange of the items purchased from Dhrisha Fashion, shall be allowed within 14 days from the date of delivery, provided the merchandise is in its original and saleable condition with original invoice.
- We do not return or exchange Gift Vouchers, Gift Cards, and other reasons..
- In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, in its original packaging and tags. Any defective merchandise, can be highlighted within the warranty period as specified for the item.
- Any exchange or returns for reasons other than the above, the shipping charges if any, will not be refunded.
- Merchandise bought during sale will be exchanged within the same sale period only.
You may return Merchandise to us in the following ways:
- Most items are returnable in our stores, You may visit any Dhrisha Fashion store in India, and return the merchandise in unused condition, along with the original sale invoice.
- You may raise return/exchange (Registered user) by login into your Dhrisha Fashion online account from “My Account > Order > Return/Exchanges”.
- You may write to us [email protected] and request a return or exchange.
- Once the product is Send By You and reaches our location within tentatively 5-7 working days, we perform a quality check on the products within 2 working days and process Return/Exchange post quality check provided the merchandise is unused condition and in its original packaging along with original tags and invoice, failing which Return/Exchange may not be possible.
- For any merchandise that is returned or self-couriered by customer, Return/Exchange will be processed within 2 working days of receipt of the merchandise post quality check and subject to verification of the purchase and condition of merchandise.
- Any returns/exchanges at Dhrisha Fashion, or through courier, must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original sales invoice.
- Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and write to us at [email protected], mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- Any First Citizen points which are accumulated at the time of purchase will be reversed if such merchandise, on which points were earned, is returned.
Returns / Exchange at Dhrisha Fashion:
- If you return any merchandise purchased on Dhrishafashion.com at any Dhrisha Fashion, you shall be issued a Dhrisha Fashion credit note against receipt of the merchandise, which may be redeemed against any purchases of an equivalent amount from any Dhrisha Fashion within 6 months
- Dhrisha Fashion Credit note will be issued based on the Net Invoice value of the product. In case of any ecoupon applied in the order, credit note of the net value will be issued.
- Please note that the original Dhrisha Fashion credit note must be produced while redeeming against any purchases. We shall not be responsible in the event the original credit note is misplaced or destroyed.
- The Dhrisha Fashion credit note can only be used to pay for purchases at Dhrisha Fashion, and cannot be redeemed against purchases made on dhrishafashion.com.
- The issue of the Dhrisha Fashion credit note, to the person returning the merchandise, against the returned merchandise shall be sufficient discharge to Dhrisha Fashion for the return of the merchandise, regardless of whether the payment for the original purchase was made by credit card, e-gift voucher, First Citizen points, or through any other means.
- Customer should Deliver a courier to us within 7 days of delivery, otherwise, we will not accept the return parcel.
- If the Customer wants to exchange the Product in ” Cash on Delivery Method ” then Shipping Charge with C.O.D Amount will be 140/- per Product.
- When we received Customer Return Courier, will transfer respected Amount within 1 – 3 Business Days to Customer`s Bank Account through NEFT.
Returns / Exchange Through courier collection
- If you request a return/exchange through courier collection, at the time of collecting the merchandise, you will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the sales invoice for future reference, before handing over the return merchandise and original sales invoice to the courier. We will send the original invoice back to you through courier, after processing your return/exchange request.
- Exchanges through courier collection shall only be done, for items with exactly the same price as the item being returned. Please indicate clearly the replacement item requested and our Customer Care Associate will check and confirm if the item is available in stock and whether the exchange can be made.
- Any refund against a return request made to Dhrishafashion.com customer support, and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.
- After the merchandise is received by Dhrishafashion.com, and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 5 working days of receipt of the merchandise.
- Refunds of payments charged to the Cardholder’s credit card will only be credited back to the Cardholder’s credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank. In the case of nationalized banks, a delay can be expected for the refund to be visible in the account.
- Refunds of payments made via Cash on Delivery will be done by online transfers. An email form will be sent to the customer requesting to enter bank account details.